Garratt-Callahan Leverages VAI S2K Mobile Order Entry App to Enhance Ordering Process

Largest Privately-Owned Water Treatment Company in North America Looks to VAI for User-Friendly Application

Ronkonkoma, N.Y. - January 17, 2015 - VAI, a leading ERP software provider, announced that Garratt-Callahan, the largest privately-owned water treatment company in North America, has selected its S2K Mobile Order Entry app. The app enables Garratt-Callahan to better serve its customers through a streamlined ordering process and user friendly interface.

As part of its mission to deliver unrivaled customer service, Garratt-Callahan sought a mobile application that was intuitive and could expedite the ordering process. Garratt-Callahan chose VAI and its Order Entry app for its easy-to-implement and user-friendly capabilities. Garratt-Callahan’s sales representatives can now quickly and seamlessly search the customer base, view the complete product catalog, select products in the basket, view the price, and store and create an order regardless of their location. With the Order Entry app, Garratt-Callahan has decreased the time it takes to submit a customer order from twenty minutes to two minutes.

“As a longtime VAI customer, we’ve always appreciated the constant release of new and enhanced VAI products, and we were particularly excited about the Order Entry app functionality, given the sales nature of our business,” said Reema Rios, Quality System Manager, Garratt-Callahan. “The offline capability of the Order Entry app enables our organization to communicate more effectively and more quickly, and our sales representatives no longer have to wait for an internet connection at a customer site to create an order.”

Before implementing the VAI Order Entry app, Garratt-Callahan sales representatives had to call office personnel to look up a customer’s order history, check on the status of an order, or call in a phone order. With the S2K Mobile Order Entry app, Garratt-Callahan sales representatives have access to that information and real-time editing capabilities, regardless of their location, giving them more time to service customers and focus on new prospects.

“As a leader in the water treatment industry, it is vital for Garratt-Callahan to be able to access their ordering system at all times in order to remain competitive,” said Debajyoti Das chief architect, mobile development, VAI. “The S2K Mobile Order Entry app will allow Garratt-Callahan to streamline and simplify the ordering process, providing the sales force with more time to provide the superior customer service they are known for.”

About Garratt-Callahan
Founded in 1904, Garratt-Callahan Company helps companies manage water quality.  Garratt-Callahan is ISO 9001 certified by NSF-ISR, and delivers water treatment programs that optimize business operations while maintaining equipment and facilities in peak condition.  The solutions range from advanced treatments for classic scale and corrosion problems to the newest methods of energy management and water conservation. But, while Garratt-Callahan solves water-related problems, the company’s greater aim is to prevent such problems before they occur. Through proper system monitoring and maintenance, Garratt-Callahan’s expert water treatment programs help protect and extend clients’ investments, control their costs, and ensure their success.  Visit www.garrattcallahan.com to read more about the company’s products, engineering support, laboratory testing and customized services.

About VAI (Vormittag Associates, Inc.)

VAI is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI is headquartered in Ronkonkoma, NY with branch offices in Florida, Illinois and California. For more information, visit www.vai.net, follow @VAISoftware on Twitter or “like us” on facebook.com/VAISoftware.