Veterinary Purchasing Company Ltd. Partners with VAI for Increased Visibility Into Customer Order Fulfillment and Satisfaction

September 20, 2017

Wholesale Veterinary Supply Distributor to Implement VAI’s S2K Data Analytics For Advanced KPI Measurements

Ronkonkoma, N.Y. – September 20, 2017 – VAI, a leading ERP software developer, today announced that Veterinary Purchasing Company, a member-owned veterinary supply wholesaler, has chosen VAI’s S2K Enterprise Management Software solution to replace its legacy system for improvements in the company's warehouse and order fulfillment processes.

Veterinary Purchasing Company Limited, an organization owned solely by licensed veterinarians, has been dedicated to supporting its 1,600 veterinary clinic customers with personalized service and next day delivery for the past 45 years. The clinics that the company works with depend on them for superior customer service and quality products while the veterinary industry requires that it remain compliant with healthcare regulations. These unique parameters left Veterinary Purchasing Company in need of a more modern and customizable ERP solution that would help them to streamline and analyze their warehouse and order fulfillment processes.

“As our company continues to grow, we realize that in order to meet increasing customer demands, we need a better understanding of where the successes and errors stand with our fulfillment process,” said Sheri Patterson, project manager of ERP transition at Veterinary Purchasing Company. “VAI’s data analytics application offers us the unique ability to measure and analyze every step of the fulfillment process. We’re excited to kick-off the implementation so we can better analyze our KPIs and begin making positive changes based on those insights.”

Veterinary Purchasing Company will be implementing multiple applications from VAI’s S2K solution including financial, distribution, customer relationship management, warehouse management, portal, analytics and mobile applications for simplified order entry, expanded warehouse management and enhanced analytics. Additionally, VAI’s unlimited user license will support the growth of Veterinary Purchasing Company by enabling them to add additional users to the platform at no additional cost, so they can continue to expand their distribution services.

“When it came down to making the selection, VAI’s IBM technology partnership helped us make a final decision. Having worked with IBM in the past, we knew that the platform would be reliable and simple to manage,” continued Sheri Patterson. “VAI is well-equipped to support our growing company, and they have been hands-on throughout the entire implementation, which is a unique business offering.”

“Accurately and quickly fulfilling customer orders is Veterinary Purchasing’s main business objective,” said Pete Zimmerman, North American software sales manager at VAI. “We knew that our S2K Enterprise platform and Analytics solution would help them to detect errors and measure KPIs within their warehouse to ensure a quick fulfillment and delivery.”

About Veterinary Purchasing Company

Veterinary Purchasing Company Ltd. (VP), located in St. Marys, Ontario, Canada, is an organization owned solely by licensed veterinarians. The company was founded in 1972 to service the veterinary profession. What began as a company servicing a small number of veterinary practices, has now flourished to service over 1600 clinics out of a Health Canada approved, 145, 000 square foot facility. VP’s unique veterinarian owned business model allows the company to focus primarily on customer service rather than sales, which is at the heart of their mission statement: ‘We are dedicated to providing the highest level of service to our member clinics through the personal actions of people who care.’ The VP model contributes to social trust, ensuring all clinics regardless of size or volume purchased receive an equal, transparent price. Veterinarians are not limited to their choice of medication, and VP does not promote particular brands, thus supporting all suppliers alike. VP is proud that all profits are placed back in the hands of practicing veterinarians, cultivating the practice of veterinary medicine and supporting its members. For more information, visit

About VAI

VAI is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Gold Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI is headquartered in Ronkonkoma, NY with branch offices in Florida, Illinois and California. For more information, visit, follow @VAISoftware on Twitter or “like us” on

For more information, please contact:

Diane Dady
Calin Gunn
Racepoint Global