Prerequisites
An understanding of your company's current order processing procedures
Implementation Workshop if you are responsible for Customer Order Interface and/or File Maintenance setup
Objectives
To provide the order entry clerk or customer service representative with the skills needed to enter, review and process an order in S2K Enterprise.
Course Outline
Customer Orders
Order Entry - Regular Orders, Quotes, Credits, Returns & Allowances.
Future Orders - Entry and flow into regular orders.
Standing Orders - Entry and flow into regular orders.
Forms Printing
Quote
Returns and Allowance
Order Confirmation
Backorder Processing
Shipping Entry
Order Billing Selection
Invoice Cycle - Data flow and update using flow chart of procedure.
Direct Shipment Processing
Create Purchase Orders from Customer Orders
Route Management
Inquiries
Reports and their use
Sales Analysis
Inquiries
Reports and their use
