To service customers and develop new sales opportunities, supply chain representatives need immediate access to customer and product information. Reviewing past sales activity, product availability, pricing, and promotions are critical in matching customer requirements with your value proposition. As a sales representative, you need to build trust with your prospects and customers. Buyers need confidence that you understand their needs and have the resources to meet those needs. S2K Sales Force was built for supply chain representatives, and it combines powerful contact management capabilities with direct real-time access to S2K Enterprise ERP data. With this powerful sales tool, users can enter and track the status of quotes, orders, and returns, track the status of purchase orders and expected delivery dates, and review accounts receivable balances and payments. They can also access sales data that can provide insights into customer behavior and then leverage that data to react quickly to customer issues and opportunities. With S2K Sales Force, your sales team will be empowered to drive new business and make the most of every sales call.
S2K Smart Center is a unique custom home page where sales representatives can display tasks and events as well as key performance indicators (KPIs) related to their accounts. A daily task page keeps your sales team productive by reminding them of scheduled to-do’s and calendar events to keep the sales process moving forward. Activity history displays a timeline of all interactions for every account, and Alerts display critical issues that require immediate attention. Powerful KPIs display real-time ERP data for open orders, quotes, receivables, sales, inventory, and much more. Sales managers can summarize this view for their entire sales team. Leveraging single sign-on from this one dynamic home page, sales representatives can access all the CRM applications, the full S2K Enterprise Suite, third-party browser-based solutions, and bookmark key external website, documents, reports, and dashboards.
"With S2K Sales Force, I can equip my sales guys with improved reports for our customers that display inventory levels, history of purchasing, and suggestions. Our sales force can show not only that we have these capabilities, but that we can share them and provide real value to our customers. This has helped us generate additional sales, cross-selling, and opportunities.
- Don Byerly, VP of Sales, Refrigiwear, Inc.
Immediate access to enterprise information is the key to success
Providing excellent customer service is the key to retaining your most valuable customers. S2K Sales Force gives your sales team full access to customer information. Sales representatives can review a customer’s accounts receivable, open invoices, and payment history. They can check the status of open orders, returns and quotes. They can even use S2K’s case management to track business issues to completion to insure that your organization is providing the highest level of customer service.
Inventory information is vital for supply chain representatives. If you can quickly communicate accurate inventory information with your customers, they will have trust in your ability as a supplier, which in these times of high competition is a very valuable asset. S2K Sales Force allows your sales team to review full product information including specifications, images, and availability across all companies and locations. They will know what’s in stock and what’s out of stock, they will know when shipments will arrive, and when production will be complete.
The contact management system tracks and records every stage in the sales process for each prospective client, from initial contact to final disposition. Users can review current leads, convert leads to prospects, and prospects to customers. Your sales representatives can manage contacts and track all interactions with existing accounts and opportunities. Users can log a call, create to-dos, schedule events, and add notes and attachments. Activities get posted to history so that users can easily review all of their interactions with an account.
A salesperson’s success is linked to his or her ability to communicate clearly and develop client relationships. S2K Marketing Cloud allows representatives to create personalized campaigns to keep all accounts updated on new products, pricing, and promotions. Representatives use sales data to act on customers buying behaviors and stay in constant communication that can lead to new business opportunities.