7 Critical Steps Every Business Needs to Take to Embrace the New NormalFull Series Now Available
As business begins to return to normal over the next few months, the major question is what might normal look like? It certainly will not be the same old same old. The U.S. will have to reinvent itself and so must your business in order to survive. Will your business be ready to embrace the new normal? Although technology is all around us, before the COVID-19 pandemic, many companies did not use technology to their advantage. They relied on old business models that required face-to-face interactions. These methods of reaching customers and collaborating with employees is now obsolete.
The pandemic is shifting the paradigm of how we connect with our customers and work remotely with employees. Now we must rely on technology to reach consumers and improve processes across the organization.
Learn more from VAI's 8 part video series where we discuss the critical things every business needs to do in order to mitigate the impacts of any disruption, and allow your business to continue to function in the new normal ahead.
2: Getting in the Cloud to Power Your Remote Workforce
The first step in our business resiliency plan is getting your business in the cloud. Today, businesses are diligently setting up their workforce to work remotely and they need to do this quickly. Moving to the cloud has become a necessity for many businesses; it allows employees to easily work remotely and frees up internal technical resources in having to implement, monitor, and support this environment. In addition, it provides the infrastructure every business will need for leveraging other critical applications such as e-business customer portals, mobile applications, and remote collaboration tools.
Learn how you can leverage VAI's "Rapid Migration Tool" to help your business seamlessly move to the cloud and give your team safe, secure and reliable access to the systems and data they need, wherever they’re located.
3: Using the Web for Ordering, Billing and Payments, and Customer Self Service
Now, more than ever, having an integrated customer self-service website is required for your business survival. In addition to allowing customers to order products online 24/7, it provides additional benefits for your business in this new remote world in which we live. With employees and customers working remotely, how are you getting your invoices to your customers? How are they paying their bills? How can they quickly get their questions answered, anytime anywhere that they are located?.
Through the VAI e-Business Portal, your customers can review the status of their orders, review their Accounts Receivable balance and get immediate access to open invoices, print copies of orders and invoices, and pay their account balance online. Learn how VAI's dynamic “catalog builder”, can automatically create your online product catalog from your S2K Inventory file, and how this integrated customer self-service solution can give your customers all of the information and tools they are looking for from your website.
4: Remote Ordering and Delivery with Mobile Apps
Having a web presence alone is no longer sufficient as online activity continues to shift to mobile. This rise in mobile device usage means that mobile apps have become a key sales tool for companies of all sizes. Giving your sales team or customer immediate access to account and product information can make the difference between getting the sale or not. S2K Mobile solutions are actual applications that are downloaded and installed on your mobile device, rather than being rendered within a browser. These powerful solutions provide file synchronization directly with S2K Enterprise or your current ERP system, and give users offline access to content when a network/wireless connection in unavailable.
Review VAI's Mobile Order Entry and Proof of Delivery apps and learn how these solutions can turn ordinary smartphones into powerful business tools that can help you improve efficiencies, enhance customer service, and increase sales.
5: Leveraging CRM and Email Marketing to Drive New Business
In the "new normal" face-to-face selling will be very limited, so businesses need to leverage the tools available to help them nurture existing customer relationships and attain and develop new customers through online marketing. S2K Marketing Cloud is an integrated marketing tool that leverages the existing Contact Database in your S2K ERP system and allows you to send beautiful professional emails to customers and prospects, and automates follow-up emails based on the actions and behavior of your subscribers.
S2K Marketing Cloud is completely integrated with S2K Sales Force so marketing can pass leads to sales and sales can pass customer information to marketing, without any manual entry. Sales representatives get instant insight into the content a lead or customer has consumed, what links they have clicked on, and what web pages they have visited. You can automate lead scoring so that sales representatives are only notified when a lead becomes hot. Learn how S2K Marketing Cloud and S2K Sales Force can help you adapt to the new normal of online selling.
6: Reduce Costs and Improve Efficiencies with Warehouse Management
Having efficient warehouse processes are critical during a crisis. If an employee gets sick, whether it is a picker or a shift manager, it is important that the processes and workflows in place are easily transferable to other employees. Structured processes backed by WMS technology can eliminate human decision making, ensuring that required throughputs are met. Technology can also help you easily track lot and date information that is necessary to meet compliance requirements. In addition to a full function RF WMS system, VAI offers mobile warehouse applications that allow you to enhance your warehouse operations with low cost modern mobile devices.
S2K Mobile Warehouse apps have been designed to make transaction processing in your warehouse lighter, easier, and faster than ever. By leveraging the enhanced touch screen display on the mobile device, data can be presented in a clear, concise easy-to-read format that reduces training time and speeds up operations. Learn all of the options VAI can provide for efficient warehouse management, which can help you ensure the highest levels of efficiency no matter what size staff is deployed.
7: Why Suggested Supply and Demand Planning is so critical to your Business
Many companies continue to rely on human intelligence for procurement. But when procurement personnel leave, get let go, or retire, their knowledge leaves with them. It can take new employees years to get to know suppliers, let alone the suppliers’ suppliers and your demand requirements. Supply and Demand planning can be resource intensive, extremely difficult, and very time consuming if done manually. Automated purchasing systems are a key tool in helping businesses react to changes, reduce inventory and increase sales. VAI's S2K Supply and Demand, automatically reviews past usage trends and use advanced formulas to predict future requirements. Users can make specific or global adjustments to the forecast to help buyers react quickly to supply or demand issues or opportunities.
Suggested purchasing can optimally push order quantities up to get prepaid freight, or cube out a full container. Additionally, it can consider multiple warehouses in the distribution network and check for overstocked items and facilitate stock transfers before buyers place orders to the vendor.
8: Making Smart Business Decisions Using Analytics
In today’s highly competitive market it is imperative that you constantly evaluate the success of the activities in which your business engages in. S2K Analytics software provides your organization with both high-level monitoring that focuses on the overall performance of the enterprise, and low-level monitoring that focuses on departmental metrics such as: Inventory Turns and GMROI, Customer Fill Rates, Forecasted Demand vs Actual, Picking and Shipping Performance, Receiving and Put-Away Performance and Vendor Performance.
With S2K Analytics, you can view and create powerful dashboards and reports that will allow you to easily identify anomalies that could turn into significant business issues, identify and analyze opportunities and trends, communicate goals consistently with employees, and monitor performance against targets. Access to accurate information has never been more vital to grow revenue, protect margins, and improve profitability. Review S2K Analytics and discuss why this is a "must have" tool to give everyone in your value chain the answers they need to excel in a highly volatile environment.