VAI’s S2K eBusiness Enhances Compass Health Brands’ Website and Customer Experience
Ronkonkoma, N.Y. – January 5, 2021 - VAI, a leading ERP software developer, and Compass Health Brands, an established market leader in branded home medical equipment, have launched VAI’s S2K eBusiness solution to provide Compass Health Brands with increased website efficiency, reduced costs, and limited user friction. By utilizing VAI’s S2K eBusiness as part of the S2K Enterprise ERP solution, Compass Health is completely equipped to meet consumer demand with a seamless, easy-to-use website.
For over 35 years, Compass Health Brands has led the market in providing branded home medical equipment. The company serves a wide range of consumers, including home care patients, mobility product users, senior citizens, caretakers, and the public. To meet the demand for home care products and handle an increasing volume of patients, Compass Health Brands’ vision is to provide innovative products that promote independence and better living to customers in the comfort of their own homes.
Before partnering with VAI, Compass Health Brands’ website did not meet its ease-of-service standards, and more customers were calling associates to place orders rather than ordering on the website due to friction and usability issues. Looking for a swift website transformation, Compass Health Brands added VAI’s S2K eBusiness solution which seamlessly integrates to S2K Enterprise, to simplify the website and increase self-service capabilities. During the first full month that the new website was live, Compass Health Brands saw a 25% increase in Average Order Value on the website.
“Since we first started working with VAI, Compass Health Brands has experienced significant growth, even throughout the COVID-19 pandemic,” said David Jones, vice president, e-commerce and digital at Compass Health Brands. “Beyond a jump in Average Order Value, we’ve seen a shift from customers calling our staff directly to place orders to increases in self-service. This is giving our employees the opportunity to move Compass Health Brands forward, not just support business by filling orders that could occur with a more frictionless website experience.”
S2K eBusiness is powered by HCL Digital Experience software, giving customers highly personalized and engaging website experiences. Formerly known as IBM WebSphere Portal, HCL Digital Experience acquired IBM WebSphere Portal in 2019. With the technology and responsive design techniques of S2K eBusiness, websites are optimized for any device, whether it is mobile or desktop, so customers can easily educate themselves about products, features, pricing, and availability for ordering. This gives customers the ability to quickly execute transactions across applications and access enterprise data, all in real-time.
A VAI S2K Enterprise customer since 2008, Compass Health Brands has a history of working with VAI, and VAI’s familiar product line and ability to integrate S2K eBusiness helped move the website transformation along smoothly and efficiently.
“Helping our customers to overcome challenges and succeed in any competitive industry is what drives our business,” said John Albertelli, senior web developer and graphic designer at VAI, who headed up the S2K eBusiness deployment. “Compass Health Brands is at the forefront in providing home medical equipment that makes lives easier and more comfortable. They needed a way to ease website navigation and lead customers through the invoicing process, and VAI’s S2K eBusiness was the perfect solution.”
To learn more about VAI’s solutions for eBusiness, please visit https://www.vai.net/solutions/s2k-enterprise-portal.
About Compass Health Brands
For over 35 years, Compass Health Brands has been an established market leader in branded home medical equipment. The company serves a wide plethora of consumers, including home care patients, mobility product users, senior citizens, caretakers, and the general public. Its vast selection of high-quality brands including Carex, AccuRelief, Bed Buddy, TheraMed, Apex, ProBasics, Roscoe Medical, Meridian, StrengthTape, and TENS 7000 makes it the go-to brand for health and wellness products. Carex is a wholly-owned subsidiary of Compass Health Brands. For more information, please visit https://ww.compasshealthbrands.com.
VAI is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, retail, and service sectors. VAI's software solutions are backed by a wealth of experience and a reputation for excellence that countless companies rely on. With specific ERP solutions for Hard Goods, Food, and Pharmaceutical companies, VAI has helped some of the most recognized companies address key industry requirements and deliver bottom-line results. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility, and cloud technology to help customers make more informed business decisions and empower their mobile workforce. For more information, visit www.vai.net.
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