Customer Relationship Management (CRM) refers to the practice and strategies that companies take to manage and analyze customer interactions, while improving relationships through a customer’s lifecycle. Business leaders are more likely to have integrated their Enterprise Resource Planning (ERP) solutions with Customer Relationship Management (CRM). This tactic is intended to provide support to customer interactions and ultimately increase revenue. Unfortunately, some businesses fail to use CRM technology to its full potential, which can ultimately hamper customer service, reduce sales, and affect customer relationships
The Cloud has been a major conversational component among many businesses over the past several years. It is no longer a question that the cloud trend will continue however but rather, how quickly the cloud adoption rate will advance for mid-size businesses running the core business on an ERP solution.
Smart, efficient, accurate and green – these are the attributes of the modern warehouse. Best-in-class manufacturers and distributors understand that today’s economic climate requires the ability to respond to market conditions quickly and effectively. In addition, as public scrutiny continues to put pressure on companies to become better environmental stewards, technology serves the dual purpose of helping firms to save money and to reduce their environmental impact.
Your Enterprise Resource Planning (ERP) solution is the backbone of your business. An ERP solution provides visibility to decision-makers, and encourages efficiency and collaboration. Organizations that do not upgrade their ERP may miss out on new technology that could significantly improve their business because the system they have in place today may not be meeting their needs, or may not be able to support the growth and innovation that is key to the organization’s future success. An outdated ERP solution can thwart a company’s success, and ultimately lead to organizational failure.
Watch out New Orleans! In just a few days, VAI will bring its high-hitting, advanced technology your way. Before we can descend upon the “Big Easy” with an awe-inspiring User Conference, we’ve decided to learn a little more about this iconic city, known for its sultry jazz, festive Mardi Gras and mouth-watering cuisine.
With summer quickly coming to a close, retailers are eyeing their warehouses expectantly in preparation for the back to school shopping rush, which is widely considered one of retail’s busiest seasons. And thanks to e-commerce, back-to-school shoppers can now do all of their shopping from the comfort of their own homes, avoiding the hassle of fighting department store crowds for this year’s coolest, must-have items. With a few slides and clicks on a smartphone, shoppers can now expect to receive an item at their doorstep the next day – or in some cases, in just a few hours. As evidence of the colossal growth of online shopping in recent years, retail giant Walmart recently acquired Jet.com, one of the fastest growing and most innovative e-commerce companies in the U.S, to expand its e-commerce operations.