Service Management Software Solutions

In a service-oriented society, you need a field service software tool to keep your business on the top. VAI’s S2K Enterprise for Service & Repair application meets that need. This integrated service management software provides you with detailed strategies and solutions to help you meet clients’ objectives.

Service Call Processing: The S2K Enterprise for Service & Repair application is a field service software solution that provides a means of recording and tracking service repair calls. The user can easily track a service call through its various stages for customers that have equipment items needing repair. Customer information is easily accessed from the S2K Customer and Ship-To Master Files. Additionally, Service Call Processing information includes:

• Primary contact information.
• User defined service call priorities.
• User defined service call status.
• The date the call was received / entered as well as scheduled for service.
• Item Number and Serial Number tracking for repair.
• Flexible recording of problem description and resolution description.
• Standard coding of problem codes and resolution codes.

Service Call Technician Assignment: In addition to service call customer information, our field service software system supports assignment of technicians. Tracking technician assignments provides you with up-to-the-minute information on when and where a technician can be available, enabling you to provide your customers with the best possible service. Technician assignment highlights include:

• Technician and location number (warehouse) assigned to the service call.
• Date the call was assigned to a technician.
• Estimated time of arrival at the customer site.
• Status codes that track the service call within the system.
• Support for on-line inquiry of existing technician schedules.

Service Call Billing Process: At the completion of work performed for a service call, VAI’s field service software and service management software system supports tracking of time and materials in preparation for billing to ensure accurate and prompt billing of services performed. The billing process features:

• Billable travel and labor hours.
• Parts used to repair the item.
• Ability to invoice an alternate customer.
• Service codes that identify the work performed.
• Additional comments associated with the work to be included on the customer invoice.
• Interactive creation of customer invoice or batch creation of customer invoices based on completed service calls.
• Enhance customer service, improve repair and service tracking, simplify billing, and more…finally there is a field service management software solution that can do it all!

Learn More About VAI’s Field Service Software

Vormittag Associates Inc. provides value-driven software solutions designed to help you meet your most challenging large business objectives. Discover how VAI's field service software can manage all of your sales management needs. Browse through our industry-specific products, fill out a contact form for a FREE demo package or call us today at 1.800.824.7776. We look forward to helping you reach your business goals and long-term growth strategy.