Customer Relationship Management

CRM Solutions From VAI

VAI’s Customer Relationship Management (CRM) solutions can improve your bottom line by strengthening customer loyalty. This dynamic suite of applications can help you cost-effectively identify, acquire, develop, and retain your most profitable customers.

With one central database, VAI's exciting Customer Relationship Management application allows you to take advantage of your existing technology investment and provide you with an enterprise-wide view of all interactions with customers and prospects. Integrated Contact Management features provide real time access to all customer and product information, Marketing Automation tools allow you to generate campaigns that are effective, consistent and timely. VAI’s SalesLinx software ensures your sales team is working at maximum effectiveness, whether they are local or remote.

 

Features of VAI's Customer Relationship Management (CRM) Solutions

Contact Management: More than just basic contact management, this powerful application was designed to facilitate complete order processing and customer / prospect tracking. From one comprehensive sales team dashboard, you can generate quotes and track specific opportunities, review current order status, check customer item pricing and availability, view account information and history, and create to-do lists to flag follow-up activity. Unlimited user defined fields at the customer, contact, and opportunity level provide a flexible database for searching and analysis, and detailed notes help track all communications with each account. VAI’s contact management application gives everyone in your organization access to the same, up-to-date information, allowing them to react quickly to customer demands and provide the highest level of customer service.

Marketing Automation: VAI's Customer Relationship Management software suite lets you take advantage of your contact database with automated marketing campaigns. This dynamic application allows you to email, fax, or mail sales or promotional related material directly from the sales team dashboard. With a myriad of sort criteria you can select your specific target audience for your campaign, and using the group e-mail feature, you can send promotional sales information, item coupons, new product information, updated price lists, and collateral instantly. All campaign broadcast information will be noted in the contact management notes file for easy review and follow up. With this powerful tool you can increase the relevance and timing of your marketing messages and develop long-lasting customer relationships.

Remote Sales Force Automation: Regardless of whether or not your sales team has online access to CRM, your sales representatives’ need to stay productive while on the road. VAI’s SalesLinx software is a fully-integrated Customer Relationship Management solution that provides the ability to download data from the main server to a laptop, enabling remote access to customer, prospect, item, and sales order information. Whether your sales representatives are at a customer location, a trade show, or at a remote office, they can update, create, or edit prospect records, enter quotes or orders, check inventory and sales history, review order status, or utilize contact management functions. Data synchronization options allow the user to transmit orders and update the database on demand or at scheduled batch intervals. New leads and updated information will be automatically distributed to your sales team keeping them connected and productive at all times.

Web-enable your organization and collaborate with suppliers and customers to quickly execute business processes across critical applications with VAI's e-Business applications. As part of our Customer Relationship Management software suite, these applications provide real-time access to product information. By tracking item availability, specifications, and related products, your sales team will be better able to focus on service and eagerly engage consumers with confidence.

Learn More About VAI's Customer Relationship Management (CRM) Solutions

Vormittag Associates Inc. provides value-driven software solutions designed to help you meet your most challenging large business objectives. Discover how VAI's CRM solutions can manage all of your Customer Relationship Management needs. Browse through our industry-specific products, fill out a contact form for a FREE demo package, or call us today at 1.800.824.7776. We look forward to helping you reach your business goals and long-term growth strategy.