CRM Software Solutions
Retail Business Software
VAI’s Customer Relationship Management (CRM) software solutions can enhance your retail establishment’s revenue by strengthening customer loyalty. This dynamic suite of retail business software applications provides user-friendly, cost-effective tools that help mid-market and large enterprise companies identify, attract, engage, and retain their most profitable customers.
Total CRM Software Solutions from One Central Database
VAI’s CRM software solutions originate from one central database, allowing you to take advantage of your existing technology investment while providing you with an enterprise-wide view of all interactions with customers and prospects. Our retail business software also includes integrated Contact Management features which provide real-time access to all customer and product information, Marketing Automation tools allow you to generate effective, consistent, and timely campaigns, and VAI’s SalesLinx software to ensure your local and remote sales teams are working at maximum effectiveness.
VAI’s CRM software solutions feature the following applications:
Contact Management: Designed to facilitate complete order processing and prospect/customer tracking, this powerful CRM software solution provides exceptional contact management tools that go beyond the basic. From one comprehensive sales team dashboard, you can:
- Generate quotes and track specific opportunities
- Check customer item pricing and availability
- Review current order status
- View account information and history
- Create to-do lists to flag follow-up activity
Unlimited user-defined fields at the customer, contact, and opportunity level, provide a flexible database for searching and analysis, and detailed notes help track all communications with each account. With VAI’s contact management application, everyone in your organization has access to the same, up-to-date information, allowing users to provide the highest level of customer service by responding immediately to customer demands.
Remote Sales Force Automation: Regardless of whether or not your sales team has online access to CRM, your sales representatives need to stay productive while on the road. VAI’s SalesLinx software provides the ability to download data from the main server to a laptop, enabling remote access to customer, prospect, item and sales order information. Whether your sales representatives are at a customer location, a remote office or at a trade show, our CRM software solution gives your team the ability to:
- Update, create or edit prospect records
- Enter quotes or orders
- Check inventory and sales history
- Review order status
- Utilize contact management functions
- Transmit orders and update the database on demand or at scheduled batch intervals using data synchronization options. New leads and updated information will be automatically distributed to your sales team keeping them connected and productive at all times.
e-Business - Web-enable your organization and collaborate with suppliers and customers to quickly execute business processes across critical applications with VAI's e-Business applications. By providing real-time access to product information including specifications, availability and related products, this retail business software allows your sales team to focus on service and eagerly engage consumers with confidence.
Marketing Automation: Mail, email, or fax sales or promotional-related material directly from the sales team dashboard. With a multitude of sort criteria, our retail business software harnesses the power of your contact database and allows you to select the specific target audience for your campaign. Using the group e-mail feature, you can send item coupons, promotional sales information, updated price lists, new product information, and collateral instantly. All campaign broadcast information will be noted in the contact management notes file for easy review and follow-up. With this powerful CRM software solution you can increase the relevance and timing of your marketing messages, and cultivate long-term customer relationships.
Learn More About VAI’s CRM Software Solutions
Vormittag Associates Inc. provides value-driven software solutions designed to help you meet your most challenging large business objectives. Discover how VAI's CRM software solutions can manage all of your retail processes. Browse through our industry-specific products, fill out a contact form for a FREE demo package or call us today at 1.800.824.7776. We look forward to helping you reach your business goals and long-term growth strategy.
