Customer Relationship Management (CRM) Software
CRM Improves Your Bottom Line
VAI’s customer relationship management (CRM) software improves your bottom line by strengthening customer loyalty. This CRM suite of applications is a cost-effective way to identify, acquire, develop, and retain your most profitable customers. With one central database, our customer relationship management software allows you to use your existing technology while providing an enterprise-wide view of all interactions with customers and prospects. This customer relationship management software has an integrated contact management feature that provides real time access to all customer and product information, and marketing automation tools that generate effective, consistent and timely campaigns.
Contact Management
Customer relationship management software facilitates complete order processing and customer / prospect tracking. One comprehensive sales team dashboard allows you to:
- Generate quotes and track specific opportunities
- Review current order status
- Check customer item pricing and availability
- View account information and history
- Create to-do lists to flag follow-up activity
Customer relationship management software gives you unlimited user defined fields, at the customer, contact, and opportunity level to provide you with a flexible database for searching and analysis plus detailed notes to help track all communications within each account. VAI’s contact management customer relationship management software gives everyone in your organization access to the same, up-to-date information, allowing them to react quickly to customer demands and provide the highest level of customer service.
Marketing Automation:
Take advantage of your contact database with automated marketing campaigns that allow you to email, fax or mail sales or promotional related material directly from the sales team dashboard. Customer relationship management software contains a sorting criteria that enables you to select a specific target audience for your campaign. By using the group e-mail feature, you can send promotional sales information, item coupons, new product information, updated price lists and collateral, instantly. All campaign broadcast information will be noted in the contact management notes file for easy review and follow up. This powerful tool allows you to increase the relevance and timing of your marketing messages, develop long-lasting customer relationships and provide a valuable “dialog” for additional customer contact.
Remote Sales Force Automation:
Online access is essential to your sales team in order to be productive. Access to customer relationship management software will enable them to do that. VAI’s SalesLinx software provides the ability to download data from the main server to a laptop, enabling remote access to customer, prospect, item, and sales order information. Whether your sales representatives are at a customer location, a trade show, or at a remote office, they can perform important tasks including:
- Updating, creating, or editing prospect records
- Entering quotes or orders
- Checking inventory and sales history
- Reviewing order status
- Utilizing contact management functions
Data synchronization options allow the user to transmit orders and update the database on demand or at scheduled batch intervals. New leads and updated information will be automatically distributed to your sales team keeping them connected and productive at all times.
E-business Applications:
Web-enable your organization and collaborate with suppliers and customers to quickly execute business processes across critical applications with VAI's e-business applications. By offering real-time access to product information including availability, specifications, and related products, your sales team can focus on customer service and satisfaction.
Learn More about Customer Relationship Management Software from VAI
Vormittag Associates Inc. provides value-driven software solutions designed to help you meet your most challenging business objectives. Discover how our customer relationship management software can help you meet your goals. Browse through our industry-specific products, fill out a contact form for a FREE demo package, or call us today at 1.800.824.7776. We look forward to helping you meet your business objectives and long-term growth strategy.
